Credit card payments in favor of Kolku-Tolku s.r.o. are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an e-mail to firstname.lastname@example.org for all inquiries regarding your credit card payments and chargebacks.
TERMS & CONDITIONS
By booking and paying for a tour/transfer with More Than Prague through our web page www.morethanpargue.com, you agree to and accept the following terms and conditions. This agreement is between you, the participating passenger (henceforth referred to as “you” or “client”) and Kolku-Tolku s.r.o. Budecska 978/7, 120 00, Prague, Czech Republic (henceforth referred to as “More Than Prague”).
1. BOOKING AND PAYMENTS
1.1 To make a booking and guarantee your date on any More Than Prague tour/transfer, you must agree to the terms and conditions listed below, and provide payment in full. More Than Prague accepts a booking on the understanding that full payment has been collected and held either by More Than Prague directly, or by one of our authorized sales agents or partners. Payments need to be recorded as paid to TrekkSoft, an authorized agent of More Than Prague. Subsequently, it is TrekkSoft that will appear on the customer's credit card statement after an online transaction/purchase.
1.2 Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of More Than Prague, More Than Prague will reserve your date on the selected tour/transfer. It is upon you, the customer, to check the accuracy of the booking and the dates of travel.
1.3 Upon confirmation of your booking, More Than Prague will issue you a confirmation number and/or e-ticket.
1.4 By booking any product through the More Than Prague website, you provide your permission for More Than Prague to contact you by email.
1.5 To make a reservation through our web site there is no need to register. You can select more then one service and each of those will be booked as a separate reservation, unless you register – in that case, all selected services will be booked as one reservation.
1.6 The prices given on web page are declared in EUR. If the payment is done on the territory of Czech Republic, amount given in EUR will be converted to CZK according to the official Czech National Bank rate on the day of payment. If the payment is made from abroad, the price in EUR will be applied without conversion.
1.7 Unless otherwise stated in the tour description, More Than Prague provides one way or round-trip transportation on a private car/van and tours with private guide/delegate services.
Tours are realized with private car, mini-van or van, depending on number of passengers.
More Than Prague’s services can be booked on www.morethanpargue.com
1.8 Prices are given per tour, not per person. Service can be paid: with credit/debit cards (online only), by bank transfer and in cash.
1.9Reservation is performed by filling in the form on www.morethanpargue.com Having sent the completed form, the client has sent a request for service reservation and the full amount of the service booked is pre-authorized on the users credit card. After receiving the completed form, More Than Prague will send a booking confirmation and that is when the amount is charged.
1.10 When you receive booking confirmation it is necessary to read and check all details written in the confirmation - in case of mistake you should contact us without delay.
1.11 More Than Prague is not responsible for services not provided directly by More Than Prague.
2. CANCELATION POLICY
In case of cancelation or alteration of booked services a written request has to be sent to email@example.com.
In case of cancellation by the client at least 20 days before the tour/transfer date, 70% of the total amount of the service fee will be reimbursed.
In case of cancellation by the client 19 - 7 days before the tour/transfer date, 30% of the total amount of the service fee will be reimbursed.
In case of no show or cancellation by the client 6 or less days before the tour/transfer date, there will be no reimbursement.
Alterations: Depending on availability, we will be happy to make alterations of your services upon your request, free of charge. These changes include: destination, date/time of departure and group size.
3. CLIENT’S RESPONSIBILITIES
To check data on booking confirmation and to inform More Than Prague
without delay in case of errors.
It is your responsibility to make sure you have a valid passport, and all
necessary visas, permits or certificates on your person for your selected trip. More Than Prague is not liable for any problems, delays or denied entry in the event you are not in possession of valid travel documents.
3.3 There may be times when the More Than Prague travel delegate must make a decision for the safety and/or the best interests of the group. It is a condition of booking that you comply with the authority and decisions of the More Than Prague travel delegate/guide.
3.4 The client is responsible for all damages caused and it is mandatory to refund all damages immediately.
3.5 More Than Prague may not be held responsible for loss, theft or damage of any of client’s personal belongings. It is the responsibility of the client to look after their belongings.
4. More Than Prague RESPONSIBILITIES
4.1 To realize reserved and paid services according to itinerary and description. In case of partial service completion, caused by More Than Prague, More Than Prague will refund a proportional amount of the total price of the service.
4.2 To act according to best interest and rights of client.
5.1 There is no travel insurance included in the cost of any More Than Prague tour or package, ticket, or product.
5.2 More Than Prague highly recommends you purchase your own travel insurance that covers all of your travels. More Than Prague strongly recommends you to be covered by a comprehensive insurance policy that includes: personal accident, medical expenses, personal baggage, money, and public liability.
120 00 Prague, Czech Republic
+420 775 311 622
Company Reg. Number: CZ: 289 16 603
VAT ID: CZ: 289 16 603
CEO: Darko Naumovski